Clear guidance
Common questions
These answers are maintained by the site team. Availability and compatibility for a particular product still require checking with us.
Ordering and payment
Ordering and payment
The site prepares an enquiry rather than processing a payment. Send the selection, the quantity and the service area through WhatsApp or the contact form. Cash and card are arranged with you directly; there is no online checkout in this release.
Delivery
Delivery
Requests are accepted for Istanbul, Antalya, Bodrum and Izmir at any hour, at no cost. A delivery still depends on the exact address, the quantity, access, current availability and the capacity on the route.
Yes. Send the moment you would like alongside the selection, the quantity and the full address, and the team confirms the slot that is available with you.
Yes. WhatsApp requests are received at any hour. Send the selection, the quantity, the full address and your preferred moment for confirmation.
Products and compatibility
Products and compatibility
Consider the volume your kitchen works through, the equipment already on the bench and the manufacturer instructions. Tell us what you use and the team will help you check the appropriate listed option.
Compatible accessories are listed separately and remain subject to availability. Please confirm the complete setup before ordering.
Responsible use
Responsible use
They are presented for lawful culinary and professional food-service preparation only. Use them solely for that intended purpose, in accordance with the manufacturer instructions and the applicable regulations.